Your business is more than just a strategy.
Losing a crucial piece places your organization at risk.
The challenge
The foremost need of any company is to increase profitability by generating more income and reducing its expenses (said colloquially). To achieve this, administrators constantly perform the task of optimizing resources. For many, this might seem like an easy chore to carry out. However, during a crisis, stress and uncertainty will increase the probability of making mistakes that will put the business at risk. A poorly executed decision will bring consequences that will only set you back in meeting your goals instead of helping to achieve progress.
A regional bank in the USA, like many other businesses, began to experience the consequences that COVID-19 brought.
The number of operations at its branch offices went down along with its profits.
Bank administrators knew that it was necessary to act immediately to stay safe. But how to achieve this goal with minimal side effects? How to avoid losing valuable human capital?
At the request of the client, our consultants began to devise a capacity plan in collaboration with administrators.
- Staffing minimums to keep the branch offices open were defined.
- Advanced analytics to evaluate branch and staff performance to enable data-driven decision making.
- Branch Business Hours were adjusted considering traffic analysis and a capacity plan detailed by day and hour to balance customer service and operating costs.
The execution of the capacity plan resulted in a 15% annual payroll cost savings.
Additionally, a recovery plan was prepared to maintain staffing levels adequate throughout the company as the volume of transactions increases.